Posted Mar 13
Gazelle Global Consulting
Amsterdam, Noord-Holland, Netherlands
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Business Analyst (Dutch speaking)
One of our leading clients based in Amsterdam, Netherlands is looking for Dutch speaking Business analyst for a long-term project.
Retail clients are increasingly using webcam for in-person communication to get financial advice.
We want to improve this experience so that it's easy to use and the customer journey can be completed digitally.
Our ambition is to have a best-in-class Remote Advice service so we're looking for a best-in-class business analyst.
Someone who can make a diffierence with helping designing a solution and can work within a scrum team to build it
With the following results (SMART).,
Discuss & agree with stakeholders requirements for our Remote Advice service.
Manage backlog, create & refine user stories.
Be a linking pin between the scrum development team, other development teams and business stakeholders.
Relevant knowledge, skills, competences & desired education level.,
Takes responsibility and is pro-active. Driven to develop analyst skills. Speaks up, can deal with complex environments and is able to help others get clarity. Build connection between IT and business.
Candidate must have, or is able to obtain quickly, knowledge of IT Architecture and functional application knowledge of systems like video conferencing, document sharing, websecurity, etc.
Customer Interaction/Remote Advice
Experience & Education
Minimal 5 years of relevant work experience within IT, preferably Digital Channels.
Agile Way of working/Scrum
Minimum university of professional education
Communication skills (NL & ENG) to connect with both IT and Business stakeholders. Candidate must have very good writing skills and is able to concert business wishes and well understood and unambigious requirement specifications (User Stories or Customer Journeys).
Extras and Nice to haves
Functionele knowledge of Customer Interaction tools and/or Video Conferencing tools.
Employment Type: Contract
Duration: 6-12months +
Other Pay Info: Competitive + Option to extend